To provide superior heating and cooling services to Residential customers with quality workmanship and excellent service that exceeds our customer’s needs and expectations. We demonstrate ethical behavior and expect honesty from our employees to generate an environment of honesty to our customers.
Our goal is to make sure that when you or a loved one needs AC or heating service, repair or new installation for your home, we are the first company you think of to call. We want every experience to be positive; from setting up the call, to being informed the Technician is on the way, and when the job is complete.
INTEGRITY: Do what we say we will do; keep our promises; stand behind our work/warranty
ENVIRONMENT: Support each other in a positive, respectful and encouraging way.
HONESTY: Upfront pricing with customers; provide options to customers without high-pressure sales tactics.
COMMUNICATION: Strive to answer all customer calls with a Live person. Listen to our customers and the people who do the work. Provide updated communication to customers if there are any changes to schedule or plan.
RESPECT: Respectful, non-discriminatory, non-judgmental interaction with customers, employees, and suppliers of different ethnicities, backgrounds, education, financial standing, etc. Technicians and Installers respect our customers’ homes as if they were their own, cleaning up after themselves when work is completed.
COMMITMENT TO SERVICE: Skilled, well-trained HVAC technicians that correctly assess HVAC problems and provide an accurate and fair estimate of the issue and solutions.